If you are not satisfied with your purchase, received an incorrect item or the product has been damaged during shipment, please contact us immediately.
We want to make sure you’re completely happy with your purchase. If there’s anything we can do to improve your experience, please contact us at firstname.lastname@example.org or 1-844-Toggled (1-844-864-4533). For our full policy on returns and exchanges, read below.
We stand behind our products and will issue a refund, replacement or credit if you are not satisfied with your purchase and notify us within 30 days of receipt of the product at email@example.com.
After your return has been authorized, the Toggled support team will provide instructions for the arrangement of your return. When your returned item is received, the Toggled team will review your request and inspect the item. When the request has been processed you will receive a notice that the refund was issued. Shipping fees, both original and return, are non-refundable.
If approved, the money will be refunded to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it may take a minimum of a few days for the refund to be reflected on your statement.
In the unlikely event that you receive a damaged or defective product, we will be happy to exchange the item for a new one. Please contact us at firstname.lastname@example.org or 1-844-Toggled (1-844-864-4533) within 30 days of receiving your damaged or defective product to begin the process.
Exchanges for any other reasons including but not limited to color, temperature preference or dimmability, may be accepted, however the customer will be responsible for any associated return shipping costs. This cost of return shipping will be deducted from your refunded amount. If you are unsure about your color temperature selection, it is highly recommended to place a smaller order initially to ensure the desired lighting outcome is achieved.
RETURN SHIPPING PROCESS
After you’ve contacted the Toggled support team about your return request and it’s been authorized, you will receive a UPS return shipping label via email. You will be required to drop the package containing the product off at an authorized UPS drop off location. If preferred, you may also arrange to use the carrier of your choice, as long as tracking information is available and can be provided by you to Toggled.
FINAL SALE ITEMS
If the item is marked “Final sale”, it does not qualify for a return and cannot be refunded for any reason.